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ISO 20000-1 Certification

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The  ISO 20000-1 standard was developed, underwent updates in 2011 and 2018. The most recent revision of the standard takes into consideration the most pressing issues facing the sector. Because of its history, the ISO/IEC 20000-1 standard is compatible and aligned with the prior Information Technology Infrastructure Library architecture. The adoption of this standard benefits more than just service providers due to the rising relevance of IT infrastructure to businesses today. The standard’s implementation can help internal departments that deal with IT frameworks. Service providers and IT departments in businesses rely on the globally recognised ISO 20000-1 standard as evidence of their service quality since it offers a variety of benefits for your business or organisation. It is the ideal tool for putting up a service management system that concentrates on meeting both your demands and those of your customers.

What are the benefits of ISO 20000-1 certification?

Boost the company’s standing and credibility as a provider of IT services. Adopt an integrated delivery method for IT services. IT service outages and response times should be decreased. cost management improvements that result in cost savings. Create an improvement-oriented culture throughout the organisation. get a deeper comprehension of the roles and goals of the corporate world. Protect the assets, directors, and stakeholders of the firm. Obtain a competitive edge while submitting a bid for a contract. increase client satisfaction while decreasing complaints from customers. Make sure IT services are delivered consistently and predictably. The standards laid forth in ISO 20000-1 for the service provider’s service management system include planning, establishing, implementing, operating, monitoring, reviewing, maintaining, and improving it. The design, transition, delivery, and enhancement of services to satisfy the defined service agreements are all covered by ISO 20000-1 criteria.

Instant Business Growth

Both small and large organizations can utilize this


More effective internal management

Reduced waste

A rise in production, efficiency, and profit

Reduces errors

Increased service and product quality

Improved delivery and production schedule
Annual evaluations uphold standards.
Requirements of ISO 20000-1 certification

In particular, the ISO/IEC 20000-1 standard outlines the fundamental requirements for an ITSMS, including resources and controls for the whole service lifecycle, from planning and delivery of the services through resolution and release management. For organisations putting the standard into practise, the companion document ISO/IEC 20000-2 code of practise offers interpretative advice and suggestions. Certification to ISO 20000-1 can assist organisations in identifying and managing risks related to service disruptions, which is crucial for IT service providers providing customers with mission-critical IT services. White-label outsourced services for consumers are one type of IT service, as are IT services for big businesses and organisations. Effective IT service delivery depends on organisational service delivery and operation. The ISO 20000-1 standard enables adherence to contractual service level agreements and guarantees that your organization’s IT services are provided in accordance with customer expectations. An organisation may become completely compliant with the standard, which instructs the company on best practises for service management, with the aid of an ISO 20000-1 certification. Because certification promotes appropriate service management, it may provide clients with a better service management experience.

Our Advice

Assuming that you are considering how to get ISO 20000-1 Certification. If it’s not too much trouble, contact B2BCERT, a main worldwide organization giving interviews, confirmation, reviews, and other related help all over the globe. You can undoubtedly arrive at B2BCERT by just visiting where you can talk with a specialist or you can likewise compose an inquiry to so one of our masters will reach you at the earliest to give the most ideal arrangement on the lookout.

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